FAQ
Answers without the usual noise.
No fake promises. No complicated answers. Just what you need to know before you order.
ORDERS
Where are Never Trust Gurus products made?
Every NTG product is made on demand after your order is placed.
We work with Print-on-Demand production partners to avoid unnecessary stock and reduce waste.
This approach takes a little longer, but we believe making less and making better is the right direction.
Why don't you keep products in stock?
Because we don’t believe in producing thousands of items hoping they will find someone
Making products only when they are needed helps us avoid overproduction and unnecessary waste.No fake urgency.
No artificial scarcity.
How long does it take to receive my order?
see SHIPPINGS page
- Production: 2–5 business days
- Delivery depends on destination
Can I change or cancel my order?
If production has not started yet, contact us as quickly as possible and we will do our best to help.
Once production has started, changes may no longer be possible because your product is already being made specifically for you.
PRODUCTS
How do I choose the right size?
Every product page includes a detailed size guide.
Since each item is produced specifically for you, we strongly recommend checking measurements before ordering.
Check size guide.
Are your products sustainable?
We choose a made-to-order model to reduce unnecessary production and limit waste.
What makes NTG different?
Never Trust Gurus is not about following another trend or another person telling you what to think.
It’s about curiosity, independence and keeping your own judgment.
Question everything. Stay curious. Stay free.
RETURNS & SUPPORT
Can I return my order?
check RETURNS page
If there is a production issue or your order arrives damaged, we’ll make it right.
Do you offer exchanges?
Because products are made on demand, we cannot offer standard size exchanges.
My order arrived damaged. What should I do?
Contact us within 7 days with your order number and photos.
BRAND
Who created Never Trust Gurus?
Never Trust Gurus was created by Arnaud Mercadier as an independent project built around one simple idea:
Question everything. Stay curious. Never blindly follow.
What does "Never Trust Gurus" mean?
It doesn’t mean rejecting knowledge or experience.
It means staying curious, thinking independently and questioning anyone who claims to have all the answers.
Need help?
If you have any questions regarding production, shipping or delivery, we’re here to help.
We usually reply within 1–2 business days.