SHIPPING
Clear answers. No fake promises.
Every Never Trust Gurus product is made especially for you, only after you place an order.
Instead of producing thousands of items that may never be worn, we choose a different approach: **Print on Demand**. It takes a little longer than traditional retail, but it helps reduce waste and unnecessary overproduction.
We believe good things are worth waiting for.
How your order is made
Once your order is confirmed, production begins.
Each item is printed, embroidered or finished individually, carefully inspected for quality, and packed before being shipped to its destination.
Because every product is made to order, production starts only after payment has been successfully received.
Production time
Most orders are produced within:
Estimated production time
2–5 business days
Production times may occasionally be slightly longer during holidays, promotional events or periods of exceptionally high demand.
Estimated delivery times
After production, your order is shipped to the delivery address provided during checkout.
Estimated shipping times are:
Destination
Estimated delivery
France
2–4 business days
European Union
3–7 business days
International
5–15 business days
Please note that these are estimated delivery times and are not guaranteed. Shipping carriers may occasionally experience delays that are outside of our control.
Order tracking
As soon as your order leaves the production facility, you’ll receive a confirmation email containing your tracking number.
You can use this tracking information to follow your parcel until it reaches your doorstep.
Shipping costs
Shipping costs are calculated during checkout based on your destination and the products included in your order.
Whenever available, free shipping promotions will be clearly displayed on our website.
Customs & import duties
For orders shipped outside the European Union, local customs authorities may apply import duties, taxes or customs fees.
These charges are determined by your country’s regulations and remain the responsibility of the customer.
Unfortunately, we have no control over these fees and cannot predict their amount.
Incorrect address
Please make sure your shipping address is complete and accurate before confirming your order.
If an incorrect or incomplete address is provided and the parcel cannot be delivered, additional shipping charges may apply if a reshipment is requested.
If you notice an error immediately after placing your order, please contact us as soon as possible. If production has not yet started, we’ll do our best to update the shipping information.
Lost or delayed packages
If your tracking information has not been updated for several days or if your parcel appears to be lost, please contact us.
We’ll work with the shipping carrier to investigate the situation and find the most appropriate solution.
Why it takes a little longer
Producing each item only when it’s ordered helps us avoid unnecessary inventory and significantly reduce textile waste.
It may take a little longer than buying from traditional retailers—but we believe it’s a better way to make things.
Less waste. Better choices.
Need help?
If you have any questions regarding production, shipping or delivery, we’re here to help.
We usually reply within 1–2 business days.