PRIVACY POLICY
Privacy shouldn’t be complicated.
We only collect the information necessary to operate this website, process your orders, provide customer support and improve your experience.
We collect only what we need. Nothing more.
We don’t build advertising profiles.
We don’t sell your personal information.
When cookies or optional services require your consent, the choice is always yours.
Trust should be earned. Not tracked.
1. Who We Are
This website is operated by:
Mercadier Arnaud
Micro-entrepreneur (France)
37 route de Carcassonne
11300 Limoux
France
Email: [email protected]
2. What Information We Collect
Depending on how you interact with our website, we may collect:
Information you provide
- Name
- Billing address
- Shipping address
- Email address
- Phone number (if provided)
- Order details
- Messages sent through our contact form
- Newsletter subscription
Information collected automatically
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of your visit
- Technical information required for website security
3. Why We Collect Your Information
Your personal information is used only when necessary to:
- Process and deliver your orders
- Handle payments securely
- Respond to your enquiries
- Provide customer support
- Send order confirmations and shipping updates
- Send marketing emails (only if you have subscribed)
- Improve our website and services
- Prevent fraud and protect our website
- Comply with our legal obligations
4. Legal Basis for Processing
Where required by the General Data Protection Regulation (GDPR), we process your personal information on one or more of the following legal bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests
- Your consent
5. Who We Share Your Information With
We only share your information with trusted service providers when necessary to operate our business.
These may include:
- TPOP for the production and shipping of your orders
- WooPayments and PayPal for secure payment processing
- Brevo for newsletter management
- Cloudflare for website performance and security
- OVHcloud for website hosting
Each provider processes personal information according to its own privacy policy.
6. Newsletter
If you subscribe to our newsletter, your email address is managed through Brevo.
You may unsubscribe at any time by clicking the unsubscribe link included in every email.
7. Cookies
This website uses cookies that are necessary for its operation, security and user experience.
Optional cookies are only used with your consent.
For complete information about the cookies used on this website, please refer to our Cookie Policy.
8. Data Retention
We keep your personal information only for as long as necessary to:
- Fulfil your orders
- Comply with accounting and legal obligations
- Resolve disputes
- Improve customer support
When information is no longer required, it is securely deleted or anonymised.
9. International Data Transfers
Some of our service providers may process personal information outside the European Economic Area.
Whenever this happens, appropriate safeguards are implemented in accordance with applicable data protection laws.
10. Your Rights
If you are located in the European Economic Area, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to certain processing activities
- Withdraw your consent
- Request data portability
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us at:
11. Data Security
Reasonable technical and organisational measures are implemented to protect your personal information against unauthorised access, loss, misuse or disclosure.
Although no system can guarantee absolute security, we continuously work to keep your information safe.
12. Children's Privacy
Our products and services are not intended for children under the age of 16.
We do not knowingly collect personal information from children.
13. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect legal, technical or operational changes.
The latest version will always be available on this page.
Need help?
If you have any questions regarding this Privacy Policy or the way your personal information is processed, please contact us :
We usually reply within 1–2 business days.